Shipping Protection Policy

Shipping Protection Policy

This shipping protection policy covers the loss, damage, or theft of packages shipped by Bourbon Outfitter. The policy applies to all packages shipped within the United States.

Coverage

The policy covers the following:

  • Loss of package: If a package is lost in transit, the policy will reimburse the customer for the purchase price of the items in the package or if inventory is available replace and reship the the items lost.
  • Damaged package: If a package is damaged in transit, the policy will reimburse the customer for the cost of replacing the damaged items or if inventory is available replace and reship the the items lost.
  • Stolen package: If a package is stolen in transit, the policy will reimburse the customer for the purchase price of the items in the package or if inventory is available replace and reship the the items lost.

Claims Process

Click Here - To file a claim, the customer must file a claim within 30 days of the loss, damage, or theft. The customer must provide the following information:

  • Order Number
  • A description of the loss, damage, or theft
  • Photos of the box, packaging, and the bottle with the damage in clear view

Reimbursement

If the claim is approved, the customer will be reimbursed for the amount of the loss, damage, or theft. The reimbursement will be made within 30 days of the claim being approved.

Exclusions

The policy does not cover the following:

  • Packages that are not insured
  • Packages that are lost, damaged, or stolen due to the negligence of the customer
  • If an incorrect shipping address was provided and the package was shipped out

Effective Date

This policy is effective upon purchase and will remain in effect until the order is delivered.

Cancellation

This policy may not be cancelled once the order has been placed.

Contact Information

If you have any questions about this shipping protection policy, please contact support@bourbonoutfitter.com.

Additional Information

  • The shipping protection policy is offered as an add-on to your order. You can purchase it at checkout.
  • The cost of the shipping protection policy is based on the value of your order.